We will only ever collect information that will help us make the site work better for you; information that will let us contact you if you have asked us to; let us give you accurate local information if you need it; and give us a sense of how people are using the site, so we can keep improving it.
Collection of your personal information
We collect the following information from people visiting the website:
- the questions, queries and feedback you send to us, including your email address if you send us an email;
- your IP address and details of which version of a web browser you are using;
- information on how people use the site, using cookies and page tagging techniques, to help us improve the website and our services.
Use of your personal information
We collect and use your personal information to operate the Eurodesk UK website and deliver the services you have requested. If you contact us or subscribe to one of our services, we may also contact you from time to time via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Security of your personal information
If you send us feedback, the information you provide to us is stored on our secure servers in accordance with the Data Protection Act 2018 (incorporating the EU General Data Protection Regulation (GDPR)). You have the right to ask us not to process your personal data and you have the right to access information held about you and request that your data be erased. We will not sell, rent or lease our customer lists to third parties. For more information on the Data Protection Act and GDPR, visit the Information Commissioner’s Office website.